Return / Exchange / Refund

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can request a return within 30 days of receiving your item.

Return Conditions

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging with all accessories.

• A receipt or proof of purchase is required.

We cannot accept returns if:

• The product was not purchased from sublue.com (please contact the original retailer).

• The product is missing parts, accessories, packaging, or manuals.

• The product shows signs of damage or excessive wear.

• The return request is submitted after 30 days.

• The product is outside the warranty period.

How to Request a Return

1. Contact Us: Email support.us@sublue.com with your order number, reason for return, and product photos.

2. Approval Process: Our team will review your request and provide further instructions.

3. Return Shipping: Once approved, we will send you a return label. Pack the product securely and attach the label.

4. Shipping the Return: Drop off the package at a post office. Do not use a mailbox, as we are not responsible for lost shipments.

5. Refund Processing: Once received and inspected, we will process your refund.

Return Shipping Costs

• Non-quality-related returns: Customers are responsible for return shipping fees.

• Opened products: A 30% restocking fee will be deducted from your refund.

• Quality-related issues: Free returns may be available depending on your region.

Refunds

• Refunds are issued to the original payment method within 10-15 business days after approval.

• Processing times may vary depending on your bank or payment provider.

• If you do not see your refund after 15 days, please check with your bank before contacting us.

Exchanges

To exchange an item, please return it first and place a new order for the replacement. This ensures faster processing.

If the item is defective or damaged, email support.us@sublue.com with photos of the issue. We will arrange a replacement if needed.

Order Cancellation

• Within 24 hours: Free cancellation.

• After 24 hours: A 5% cancellation fee applies.

• After shipment: The order cannot be canceled, and the return process must be followed.

Price Adjustment Policy

• If the price of an item drops within 7 days of your purchase, you may request a price adjustment.

• The difference will be refunded within 7-10 business days.

• Clearance and final sale items are not eligible.

Warranty

• Scooters: 1-year warranty.

• Batteries: 6-month warranty.

• Warranty starts from the purchase date, and proof of purchase is required.