Return / Exchange / Refund

Return / Exchange Process:

To start a return or exchange, please contact and provide your order number, the reason and photos of the return product, and the item you would like to return. We will guide you through the return process step by step. All returns are subject to evaluation by sublue.

Please Note:

For safety and sanitation concerns, sublue temporarily does not provide free return and exchange services caused by non-product quality problems. We are not responsible for the shipping fee for any non-quality returned product and will charge a 30% restocking fee for any OPENED product. (The restocking fee will be deducted from the refund payment)

Once your refund or return request has been approved, your refund will be issued to the original payment method within 10 -15 business days.

We Will Not Accept A Return Of Any Merchandise Under The Following Conditions:

  • All product not purchased from
  • All product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • All product that exhibits physical damage.
  • All product appearance is naturally stained by use.
  • The warranty period has expired. 
  • Order beyond 90 days return policy.

You May Care: 

We offer free returns and exchanges for any unusable due to product quality problems. However, if any returned merchandise does not meet the terms of our policy, the customer will be responsible for the cost of return. Free return does not include some regions and shipping label that was not provided by sublue. If the device is damaged due to improper personal use (including breakage), it is not covered by our warranty.

Return Process: 

  1. Contact us: Please provide your name, order number, the item you want to exchange or return, photos of the returned item, and the return reason. Then, we will send you a printable shipping label with instructions. It contains our return address and basic information about your returned order.
  2. Print the return label: Pack your return item(s) properly into the original box, and glue the return label we provided outside the box.
  3. Take the package to a post office near you: Send the item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact us and provide a tracking number for the returned parcels. 
  4.  Please Note: Due to the high value of our product, please drop off your package at the nearest post office, DO NOT drop the package off at the post box. sublue will not be responsible for any post box package lost.
  5. We notify you when we get it: We will process your return in 1-3 business days of receipt of the package.
  6. Please notify uswhen the package is delivered: In order not to delay the progress of your return, please contact us to inform the delivery of the package, and we will process your return request in 1-3 business days of receipt of the package.
  7. Getting your refund: Once we approved the return package meet the return standard, your refund will be issued to your original payment. Please allow 10-15 business days for the refund to show up in your bank account (the refund processing time may vary from bank to bank).

Please Note

Only items purchased on will be accepted for return. If your items were purchased at Amazon, Target, or an authorized retailer, please contact the retailer to arrange for a return or exchange.

Defect Products:

shopsublue's products will be carefully inspected before leaving the factory to ensure each product's quality, but there might still be some chance products are damaged in transportation. If you receive a damaged product, please take a photo of it as evidence and send it to the customer service team, our staff will arrange a replacement shipment as soon as possible. Meanwhile, please send back the damaged product to help us locate the problem and avoid the mistake from happening again.

Simply contact our customer service at to cancel your order.

  • Free cancellation is only valid within 24 hours after the order is placed. After 24 hours, sublue will charge a 5%of order value as order cancellation fee.
  • Once the order shipped, it cannot be canceled and will go directly to the return process.
  • For products that have been shipped and with original packaging, our customer servicewill send you an address to return the product at the customer's own expense incurred.

More info please refer to our RETURN policy above. 

About Price Match

We will offer you a price adjustment based on the following conditions:

  • Price adjustment can only be made within 7 days of your purchase.
  • If we can make an adjustment, your price difference will be returned to the original payment method within 7 to 10 business days.
  • Clearance and Final Sale merchandises are not eligible for price match adjustment.

About Refund

Upon receiving and checking the returned product is approved, and the price of the order would be refunded to your original payment method within 10-15 business days.

Late or missing refunds: If you haven’t received a refund yet, please check your bank account first. If the refund is still not shown in your bank account, please contact your bank, it may take a few days before your refund is officially posted. There is often some processing time before a refund is posted. If after trying everything you still have not gotten the refund, please contact us.