Shipping policy
Where We Ship
Sublue ships Worldwide.
For the countries and regions listed below, fixed shipping rates are available directly on our website. If your country or region is not listed, online checkout is currently unavailable for that destination. Please contact us at store@sublue.com for a shipping quote based on your order.
United States
Ships from: California, USA
Coverage: The 48 contiguous U.S. states and Washington, D.C.
Shipping rates:
- Orders over USD 100: Free shipping
- Orders under USD 100: USD 20
Applicable sales tax, if any, is calculated separately at checkout.
Estimated delivery time: Approximately 2–7 days
North America, South America, Oceania
Ships from: California, USA or Tianjin, China
Countries / Regions:
North America:
Bahamas, Barbados, Canada, Costa Rica, El Salvador, Guatemala, Jamaica, Mexico, Nicaragua, Panama, Trinidad & Tobago
South America:
Argentina, Bolivia, Chile, Ecuador, Guyana, Paraguay, Peru, Uruguay
Oceania:
Australia, New Zealand, Hawaii (US)
Shipping rates — duties and taxes included:
- Orders up to USD 500: USD 100
- Orders from USD 500 to USD 1,000: USD 200
- Orders over USD 1,000: USD 300
Estimated delivery time: Approximately 7–25 days
Europe
Ships from: Amsterdam, Netherlands
Countries / Regions:
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Standard shipping — duties and taxes included:
- Orders over EUR 100: Free shipping
- Orders under EUR 100: EUR 20
Estimated delivery time: Approximately 2–7 days
Remote areas — duties and taxes included:
- Orders over EUR 200: Free shipping
- Orders under EUR 200: EUR 40
Estimated delivery time: Approximately 5–14 days
Mainland China, Hong Kong, Macau
Ships from: Tianjin, China
Shipping rates — duties and taxes included:
- Orders over USD 100: Free shipping
- Orders under USD 100: USD 20
Estimated delivery time: Approximately 2–7 days
Asia
Ships from: Tianjin, China
Countries / Regions:
Indonesia, Japan, Kazakhstan, Kyrgyzstan, Malaysia, Myanmar (Burma), Philippines, Singapore, South Korea, Taiwan, Thailand, Tajikistan, Vietnam
Shipping rates — duties and taxes included:
- Orders up to USD 500: USD 50
- Orders from USD 500 to USD 1,000: USD 100
- Orders over USD 1,000: USD 200
Estimated delivery time: Approximately 5–20 days
Destinations Not Listed Above
For countries and regions not included in the fixed-rate shipping lists above, shipping fees are calculated case by case.
These destinations are not currently available for direct checkout on our website. Please contact store@sublue.com with your order details, and we will provide a shipping quote before proceeding with the order.
Shipping Notes
1. Shipping charges and import-related fees
Shipping charges are collected at checkout. For orders placed through our website to the destinations listed above, customers generally do not need to pay additional duties, VAT, or other import-related charges after the order is placed.
2. Delivery timeframe
All delivery times shown on the website are estimates only. Actual transit times may vary due to carrier operations, customs processing, weather, local delivery conditions, public holidays, or other factors beyond our control.
3. Tracking updates
Some international shipments may use dedicated line-haul or regional logistics channels rather than global express couriers. In such cases, tracking information may not update in real time or may show limited status details during part of the journey. If you need assistance, please contact us for the latest shipping status.
4. Multiple packages
If your order includes an underwater scooter together with an extra battery or accessories, the items may be shipped separately. This means you may receive multiple packages, and they may arrive at different times.
5. Final-mile carriers
For domestic delivery or final-mile handoff, we may use carriers such as USPS, UPS, DHL, FedEx, or local delivery partners, depending on the destination and shipment route.
Please monitor the tracking updates after dispatch. In some cases, if no one is available at the time of delivery, the package may be redirected to a pickup location designated by the carrier. You may also be able to manage delivery preferences directly through the carrier's website or customer service.
Damaged Packages
Please inspect your package before accepting delivery.
If the outer packaging appears seriously damaged, do not sign for or open the package. Please contact us immediately at store@sublue.com, so we can assist you as quickly as possible.
Need Help?
If you have any questions about shipping, destination availability, or delivery arrangements, please contact us at: store@sublue.com