Warranty Policy

Warranty Coverage

Mix, MixPro, Navbow, Navbow+, Swii, Tini and Hagul EZ Underwater Scooters

  • Body and main control components: 12 months
  • Motion system: 12 months
  • Battery and charger: 12 months

Body and main control components include the body, main control board, Hall button, electronic cabin, front-end cover assembly and rear-end cover. The motion system includes the motor, motor-driver board, propeller assembly and bearing.

VAPOR Underwater Scooter

  • Main unit: 24 months
  • Motor: 24 months
  • Battery and charger: 12 months

The main unit includes the buoyancy chamber, screen, main casing, handle and handle bracket, circuit and propeller.

BN / BN Pro Robotic Pool Cleaner

  • Device parts, excluding consumable parts: 36 months

H1 / H1+ Waterproof Phone Case

  • Main unit: 12 months

How to Submit a Warranty Claim

If you believe your product has a functional defect, email support@sublue.com. Include your order number or proof of purchase, product serial number, a clear description of the issue, and photos or video where possible. Our support team will review the information and provide the next steps.

Important Conditions

  • Proof of purchase: Warranty claims must be supported by reasonable evidence that the issue occurred within the applicable warranty period. Keep the original purchase receipt and product serial number.
  • Regional service fees: In certain regions, a service fee of up to 20% of the order price may apply. Contact customer service for details.
  • Replacement products: A replacement provided under warranty does not restart or extend the original warranty period.

Exclusions and Limitations

This warranty applies to functional defects arising during normal use. It does not cover:

  • Cosmetic wear such as scratches, scuffs or marks from normal use
  • Damage caused by accidents, misuse, neglect, improper handling or use contrary to product instructions
  • Damage resulting from unauthorized opening, disassembly, modification or repair
  • Consumable parts where they are specifically excluded from coverage

Defective Products, Returns and Exchanges

If a product is confirmed to have a quality issue, SUBLUE will generally provide an appropriate repair, replacement or exchange. Refunds are not offered unless required by applicable law or a suitable replacement cannot be provided. Return and exchange eligibility may also be subject to the current Refund Policy.

Need Assistance?

Contact support@sublue.com before sending any product. Our team will confirm the required information, return instructions and service location.