The Mix has a maximum operating depth of 40 m (131 ft).

The Mix generates 8 kgf of thrust underwater. Speed varies by user weight — under typical conditions, it reaches approximately 1.2 m/s (2.7 mph).

Yes, some warmth during charging is normal.

After the MIX used in seawater or fresh water, please clean it in the following steps within 30 minutes:
1.Fully immerse the MIX in a container filled with water for 20 minutes.
Note:
①Do not add laundry detergent, abluent, etc. in the water
②When the MIX is immersed in water, some bubbles will be discharged from the holes in the fuselage. This is not a malfunction.
2. Press the switch with both hands to make the MIX run in the semi-air and half water for 2 seconds, repeated 5 times, or soak in water for 20 minutes.
Note:
①To prevent body splashing during operation, push the nozzle of the propeller towards the bottom of the container.
②The MIX has great thrust in water,please lift the machine slightly out of the water for better clean and control.
3. Shake and clean the body of the MIX to remove various objects attached on it.
4. Wipe the water off with a clean, soft cloth, ensuring the water around the body and battery is wiped clean. Then take out the battery, put it and body separately in a cool, ventilated place to dry. Do not use a hair dryer for drying.

The Mix body weighs 2,900 g and 3,500 g with the floater — compact enough for travel. However, as the battery capacity is 122 Wh, it falls within the carry-on limit set by ICAO and most airlines, but prior airline approval is required. A maximum of two batteries per person may be carried on board and cannot be checked. Damaged or leaking batteries cannot be transported.

The MIX host and battery should be stored separately in the package, please follow the guidelines below:
1.Please ensure the machine is stored in a cool and ventilated environment of 0℃-50℃(Batteryshould follow the battery storage conditions separately).
2.Avoid place in direct sunlight.
3. Avoid placing it in poor ventilation or humidity above 65%.
4.Keep away from heat, fire and children's touchable locations.
5.Keep away from equipment that may generate strong magnetic fields.
6.To prevent the machine from becoming moldy, take out it once a month and run it for about 10 seconds.

The safety lock prevents the Mix from activating accidentally during transport or storage.

Approximately 15 minutes of continuous underwater use.

The Mix is suitable for open water environments including swimming pools, lakes, and the ocean.

The floater gives the Mix slightly positive buoyancy, so it is not recommended for deep diving with the floater attached.

Yes. Five red indicator lights signal a low battery.

No. The Mix uses a sealed design that prevents electrical leakage underwater.

Check for foreign matter caught in the propellers. If the issue persists, contact Sublue for technical support.

Outer packaging dimensions: 52.5 × 34.5 × 32 cm. Packaged weight: 6.25 kg.

Yes, the charger supports 110 V input.

Yes. An anti-loss leash is included — wear it during use to prevent accidental loss.

Adjusting your hand grip angle can redirect propeller wash away from your face.

Reduced thrust may be caused by a low battery, debris caught in the propellers, or excessive load weight.

Yes. The motor will stop automatically via overload protection if the propeller is obstructed.

The Mix has undergone rigorous testing and operates at no more than 80 dB. Unusual noise may indicate improper maintenance or debris in the propellers.

Remove the battery, open the propeller cover, and take out the propeller to clear any debris. For further assistance, contact Sublue or your authorized dealer.

Battery life depends on usage conditions, user weight, and environment. Under typical conditions, a fully charged battery lasts approximately 40 minutes.

Store the battery at 0°C–40°C (32°F–104°F) and 60±25% RH. Maintain a charge level of 30–50%. Store in a cool, dry, well-ventilated place. Charge at least once every three months. Do not charge below 0°C (32°F).

Green staining on the battery contacts may result from moisture ingress causing copper oxidation and corrosion. Contact your dealer or Sublue for support. As a temporary measure, a small amount of petroleum jelly (Vaseline) can be applied to the copper contacts.

The battery: lithium-ion battery. Rated capacity:11000 mAh. Nominal voltage:11.1 V. Charging voltage:12.6 V. Battery weight:approximately 890 g. Length:158.2 to 158.8 mm. Width:59.20 mm (±0.1). Thickness: 46.7 mm.

Battery swelling can result from overcharging or over-discharging. Stop use immediately if swelling occurs and contact your dealer or Sublue to arrange a replacement. Note: The battery is a consumable item and is not covered under warranty.

Input: AC 100–240 V, 50/60 Hz, 1.8 A. Output: DC 12 V.

Mostly caused by improper maintenance, please follow the user manual of maintenance rules to avoid or reduce this problem.

Forcing the propeller covers open may damage the locking clips. If the covers no longer close properly, contact Sublue or an authorized service center for a replacement.

The Mix does not have built-in lighting. Compatible lighting accessories are available separately.

The floater gives the Mix slightly positive buoyancy, allowing it to float to the surface when released underwater.

The floater provides only slight positive buoyancy to keep the Mix afloat when released. It is not a life-saving device and should not be used as one.

The accessory mount is designed to standard dimensions and is compatible with fittings of matching size.

Always use the dedicated charger supplied with the Mix. Using third-party chargers may damage the battery.

Yes. The Mix features dedicated floater mounting lugs and clear installation instructions for quick, tool-free attachment.

Bearings are durable under normal use. After each use — especially in salt water — rinse the Mix thoroughly with fresh water to prevent bearing damage from salt crystals or debris.

The Mix does not have a built-in camera, but it features a standard action camera mount for underwater filming.

Yes. Both the Mix body and floater have standard mounting points for direct GoPro attachment.

A full charge takes approximately 4 hours with the standard charger. A fast charger (optional) reduces this to approximately 2 hours.